Legal, refunds

Refund Policy

Effective September 8, 2026

Want a refund? Ask us in the support server and we will sort it out under the terms below. No survey, no retention pitch.
Changelog5 revisions
September 8, 2026The grace period is sized to how often you are billed

Section 1 now says that the fully-working grace period after a lapsed payment is 60 days on a yearly plan and 14 days on a monthly one. The 60 days was written for yearly billing, which was the only option at the time. Nothing about refunds changed, and nothing was taken away: the 14-day money-back window, the immediate stop on a refund, and the promise that nothing is ever deleted are all exactly as they were.

September 8, 2026When the 14 days start if you subscribed during a trial

You can now set up a subscription while a trial is still running, with the first charge at the end of it. Section 2 says what that means for this window: the 14 days run from that first charge, not from the day you set the subscription up, so subscribing early never spends the guarantee. Nothing was taken away.

September 7, 2026The 14 days run from your first payment, and monthly renewals differ

The window is measured from your first payment rather than from each charge, in sections 2 and 3. That distinction did not matter while every plan was yearly and does now that plans can be paid monthly.

Section 4 splits yearly and monthly renewals, because an unwanted yearly renewal is a year of service to undo and an unwanted monthly one is a month.

August 31, 2026Corrected what this page claimed about refunds

The page said the bot stops on every server a refunded subscription covers. It does not: servers under 100 members are never billed on a subscription and keep working. It also gave two different answers about when access ends, and now gives one.

The EU and UK section had described our own guarantee and the statutory right to withdraw as equivalent. They are not, so that section defers to the law in every branch instead. Neither change reduced anything that had been promised.

August 17, 2026Refunds are all or nothing, within 14 days, effective immediately

The policy this page describes was set out in full: a complete refund or none, never a pro-rated part of a period, never outside 14 days, and paid access ending when the refund is made rather than at the end of the period.

1. The philosophy

You should never feel trapped by a charge you have already made. That's why the trials are long, why every lapsed subscription gets a fully-working grace period of 60 days on a yearly plan or 14 days on a monthly one, and why nothing is ever deleted when a plan pauses. The whole system is built so that by the time you pay, you already know AVC is worth it. If it turns out it isn't, getting your money back should be easy.

2. The 14-day guarantee

If it's your first subscription with us, you can get a full refund within 14 days of your first payment, no questions asked. Just ask. We won't make you fill in a survey, sit through a retention pitch, or explain yourself.

Two things about that window, so there are no surprises:

  • Refunds are all or nothing. We refund the whole payment or none of it. There are no partial refunds, no pro-rating for the part of the period you used, and no credit toward a smaller plan.
  • The window is firm. Past 14 days from your first payment, we don't refund. Cancel instead and you keep full service until the end of the period you already paid for, which is the better outcome anyway.

If you set up your subscription during a trial, the 14 days run from the first charge at the end of that trial, not from the day you set it up. Subscribing early never spends this guarantee. Before that charge there is nothing to refund, and cancelling costs you nothing.

The trials are long precisely so this window is rarely the thing you're relying on. A server under 10,000 members gets a full free year before it pays anything.

3. EU and UK consumers

If you're a consumer in the EU or the UK, you have a statutory right to withdraw from a purchase within 14 days of your first payment. That right comes from law, not from us, and nothing on this page limits it or replaces it.

Our own guarantee above is a separate promise we make voluntarily. Where it is more generous, use it. Where the statutory right is more generous, the statutory right wins. To withdraw, contact us and say so. You don't need to give a reason.

4. Renewals

A yearly renewal can sneak up on you a year after you last thought about it. Where the payment processor supports it, we send a reminder before your renewal date. Forgot to cancel anyway? Contact us within 14 days of an unwanted yearly renewal and we'll refund it.

Monthly subscriptions work differently, and it is fairer this way round. Cancel any time and the next charge simply does not happen, so there is never more than one month of unwanted billing to undo. We will still look at a monthly renewal you did not want, but it is a judgement call rather than a promise. A month is short enough that the answer is usually to cancel and keep the days you paid for.

5. Cancellation vs refund

These are two different things, and it's worth knowing which one you want:

  • Cancelling stops the next renewal, from your account on auto-voice.io. Every server on that subscription keeps full service until the end of the period you've already paid for.
  • A refund returns your money, and the paid term ends immediately. Not at the end of the period, not after a grace window. Every server billed on that subscription stops creating channels within an hour. Servers under 100 members are not billed on it and keep working.

Either way, nothing is deleted. Your settings and channels are safe, and reactivating later is instant.

6. How refunds are processed

Refunds are processed through Paddle, our merchant of record, back to the original payment method. Paddle handles the tax and currency side, so the amount you get back reflects what you actually paid. Depending on your bank or card issuer, the money can take a few business days to appear.

7. Abuse

We keep this policy generous because most people are honest. We reserve the right to decline refunds in cases of serial refund abuse, for example repeatedly subscribing and refunding to get paid service for free.

8. Contact

The fastest way to request a refund or ask a question about this policy is our support server, or email us at [email protected]. A human will sort you out.