1. The philosophy
You should never feel trapped by an annual charge. That's why the trials are long, why every lapsed subscription gets a 60-day fully-working grace period, and why nothing is ever deleted when a plan pauses. The whole system is built so that by the time you pay, you already know AVC is worth it. If it turns out it isn't, getting your money back should be easy.
2. The 14-day guarantee
If it's your first subscription with us, you can get a full refund within 14 days of purchase, no questions asked. Just ask. We won't make you fill in a survey, sit through a retention pitch, or explain yourself.
3. EU and UK consumers
If you're a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from distance contracts. We honor it in full. Our own 14-day guarantee above matches it, so in practice nothing changes. You're covered either way.
4. Renewals
Subscriptions are annual, so a renewal charge can sneak up on you. Where the payment processor supports it, we send a reminder before your renewal date. Forgot to cancel anyway? Contact us within 14 days of an unwanted renewal and we'll refund it.
5. Cancellation vs refund
These are two different things, and it's worth knowing which one you want:
- Cancelling stops the next renewal, from your account on auto-voice.io. Your server keeps full service until the end of the period you've already paid for.
- A refund returns your money, and service on the paid tier ends when the refund is issued.
Either way, nothing is deleted. Your settings and channels are safe, and reactivating later is instant.
6. How refunds are processed
Refunds are processed through Paddle, our merchant of record, back to the original payment method. Paddle handles the tax and currency side, so the amount you get back reflects what you actually paid. Depending on your bank or card issuer, the money can take a few business days to appear.
7. Legacy subscriptions
If you're on one of the old gold, sapphire, or diamond plans, once you've moved to the new system, any unused prepaid time on your legacy plan is refunded manually through the original payment channel. You'll also carry a permanent 30% loyalty discount on the new plans, as a thank-you for supporting AVC early. See pricing for the details.
8. Abuse
We keep this policy generous because most people are honest. We reserve the right to decline refunds in cases of serial refund abuse, for example repeatedly subscribing and refunding to get paid service for free.
9. Contact
The fastest way to request a refund or ask a question about this policy is our support server, or email us at [email protected]. A human will sort you out.