1. The short version
We run a voice channel bot. We store the minimum needed to run it, which means IDs, settings, and who owns which channel. We never read or store your message content. The bot doesn't even ask Discord for that data.
2. What the bot stores
To make voice channels appear and disappear on cue, we keep:
- Discord server, channel, and user IDs
- Per-server settings and channel name templates
- Channel ownership records, so we know who owns which temporary room
- Member-count totals, sampled daily, used only to work out your pricing tier
- Subscription and entitlement status
- Operational logs that contain IDs, so we can debug when something misbehaves
3. What the bot processes but does not store
- Voice join and leave events. We act on these in the moment to create or clean up channels, and then they're gone.
- Presence and game names. We use these only to render channel names, like naming a room after the game you're playing. They're read from Discord's live data and never written to our database.
- Message content. This is never accessed. The bot doesn't request the permissions or intents that would let it read your messages.
4. The website and dashboard
Signing in uses Discord OAuth with the identify and guilds scopes only. That gives us your Discord ID, username, avatar, and the list of servers you're in, and nothing more. We use essential session cookies required to keep you signed in. We do not use advertising cookies or third-party analytics cookies.
5. Payments
Payments are handled by Paddle as the merchant of record. Your card details go to Paddle, never to us. All we receive back is your subscription status, tier, renewal date, and the Paddle customer and subscription IDs we need to link it to your server. Managing or cancelling a subscription happens on Paddle's own hosted portal, reached from your dashboard.
6. Where data lives
Data is stored in managed Postgres, hosted on Fly.io infrastructure, and encrypted in transit. Depending on where Fly.io provisions infrastructure, your data may be processed outside your country of residence.
7. The template assistant
/templateassistant is optional and only runs when a server admin asks it to. When they do, we send what they typed to our model provider, OpenAI, together with the server's current channel name and status templates, its "no game" label, and the Discord language setting of the person asking. We send nothing else. Message content, member names, presence data, and account identifiers are not included.
OpenAI acts as a subprocessor for that one request and handles it under their API terms. We do not keep the description after the reply comes back. What comes back is a name template, which the admin previews and approves before it changes anything. If you self-host, the assistant is off until you configure a model endpoint yourself, and in that case nothing reaches us or OpenAI unless you point it at them.
8. Retention
We keep a server's data while the bot is in that server. After it's removed, we delete that data generally within 30 days, unless we need to keep some of it for security investigations. If you'd like it gone sooner, just ask and we'll delete it.
9. Lawful basis for processing
We process most data because it is necessary to provide the service you've requested. Some operational logging is processed for our legitimate interests in maintaining the reliability and security of the service. Where we rely on consent, such as optional communications, you may withdraw it at any time.
10. Your rights
You can request access to, correction of, or deletion of your data through the support server. We honor GDPR and POPIA-style rights for everyone, no matter where you live.
11. Self-hosting
You can run AVC yourself, in which case no data ever reaches us. The AGPL-licensed code is the ultimate privacy guarantee. Don't take our word for any of the above. Read it, or host it.
12. Children
Discord's minimum age requirements apply to use of the bot and this site.
13. Changes
If we change this policy, we'll update the date at the top and note anything significant. We won't quietly expand what we collect.
14. Contact
For questions, requests, or concerns, email us at [email protected] or reach us in the support server. AVC is operated by Poly Haven (Pty) Ltd, a private company incorporated in South Africa.