When it stops working.

Almost everything here is one permission, in one place, and Discord reports all of them the same way. Run /setup first: it checks the basics and lists any channel AVC has recently failed on. If that looks clean, find your symptom below.

Nothing happens when I join the creator channel

In rough order of how often it turns out to be each one:

  • AVC is paused. If the trial or subscription has ended, joining a creator channel posts a notice saying so instead of making a room. See AVC is paused on this server below.
  • AVC cannot create channels in that category. It needs Manage Channels on the category the creator channel sits in, not only on the channel itself.
  • An override on the category is taking that permission away. This is the one that looks like everything is fine, because the role page says otherwise. See the next section.
  • It is not actually a creator channel. Run /setup and check it is listed under creator channels. A voice channel AVC does not know about is just a voice channel.

I could not create a room from ...

AVC needs Manage Channels on the creator channel or on the category it sits in. That is the whole requirement, and it is almost always the answer.

The reason it can look granted when it is not: a category or channel override beats a server-wide role. If AVC's role has Manage Channels at server level but the category has an override taking it away, the role page looks correct and the create still fails. Open the category, not the role, and check AVC there.

Manage Roles matters too, but for a different reason. With it, new rooms inherit the creator channel's permissions. Without it, AVC cannot set permissions at all and Discord simply syncs each new room to its category, which is usually fine but is not what you configured. /inheritpermissions changes which channel it copies from.

I made a room but could not move anyone into it

The room was created and then deleted again, because a room nobody can be moved into is worse than no room. AVC needs Move Members, either on its role or on the category the rooms are made in.

This is a different failure from the one above, with a different fix, even though Discord reports both identically.

I cannot manage ... I have lost access to it

Something is now hiding an existing room from AVC, usually an override added to the channel or its category after the room was made. AVC stops managing that channel rather than retrying forever, so it will not be renamed or cleaned up.

Grant its role View Channel, Connect, Manage Channels and Move Members on that channel or its category, and it picks up again on its own.

I made a room but could not make it private

A creator channel set to start its rooms private or hidden made one, could not apply that, and deleted it again, since an open room that was meant to be private is worse than no room. AVC needs Manage Roles and Connect on the category the rooms are made in, or on its role.

I could not change who can see or join ...

The room is fine, but hiding it, or a saved block or trusted member, did not take effect. Usually AVC is missing Manage Roles on the category the rooms are made in, or on its role. Give it Manage Roles and the next check puts everything right within a few minutes.

Where these messages go

AVC posts a summary in your server's system channel and mentions whoever last set it up, so nobody has to be watching for it. If it cannot post there, it sends a direct message instead, to that same person or to the server owner if they have left. If it cannot do that either, it falls back to a creator channel's own text chat, which everyone can see, so getting the first two working is worth a minute.

It repeats at most a handful of times and then stops, so a problem you have decided to live with does not nag forever. /setup always has the current list. /logging changes who gets mentioned, or turns the notices off entirely.

The room name is wrong or stale

Discord rate-limits channel renames to roughly twice per ten minutes, so a name built from fast-moving tokens falls behind during a busy session. That is a Discord limit, not something AVC can work around. Put fast-changing parts in the voice status instead, which updates far more often. The name templates page covers both.

Where is the text channel my rooms used to get?

Every voice channel now has a built-in chat, which is the panel next to the voice controls, so AVC no longer creates a separate one for every room by default. Anyone who can join the room can read that built-in chat, including people who are not in it.

If you want the old behaviour back, run /textchannels in the room or pick the creator channel it belongs to. Every room from that creator channel then gets its own text channel, visible to whoever is in the room at the time plus your server admins, and it is deleted along with the room. Under /setup, More settings, Room text channels, you can change what they are called and name one role that can read all of them. That role also sees hidden rooms.

Worth knowing before you turn it on: anyone who can join the room can still join it, be added to the chat and read what was said. What it buys you is that the chat is not in anyone else's channel list, search or browser. It also costs a slot in a category, which Discord caps at 50 channels, so a busy category holds fewer rooms with it on.

It also decides where the room control panel goes, unless you have turned it off with /controlpanel: the built-in chat with text channels off, the room's own text channel with them on. Join requests for a locked room always arrive in the built-in chat.

The game name is missing/wrong

  • The member has activity sharing turned off. In Discord, under Settings, Activity Privacy, there is a switch for sharing detected activities. With it off, nobody can see what that person is playing, including AVC. There is nothing that can be done from the server side, and it is by far the most common cause.
  • Discord has not detected the game. If it does not show under their name in the member list, AVC cannot see it either.
  • Another game is more popular. The room shows whichever game the most people are playing, so one person on something else will not appear. By default a tie shows both games, and a three-way tie falls back to your "no game" label. /setup can change that label, and can set the room to always name a single game instead.
  • The name is right but ugly. /alias gives a long official game title a shorter one.

Self-hosting? The Presence privileged intent has to be on in your own Discord application, or every game token stays empty.

A server admin has turned off ... for you

Someone with Manage Channels used /restrict to take that command away from you or from a role you have, or to keep it to people and roles you are not one of. It covers the slash command and the matching button on a room's panel, and the word in the message says which: Private, Hide, Size, Name, Transfer, Saved lists, Nickname, Kick or Claim. Nothing is broken, and only a server admin can lift it. A message without these words comes from somewhere else, such as Discord's own command permissions under Server Settings, Integrations.

If you are the admin, /restrict list shows who can use what, /restrict allow lets someone past an allow list, and /restrict remove or /restrict clear lifts a rule. People with Manage Channels or Administrator are never refused. If nobody but admins can use a command you kept to a role, check for a deleted role: on an allow list it lets nobody in.

A button is missing from a room's panel

Claim and Transfer are off by default, so start with /controlpanel. Otherwise the room's owner is restricted from it, or it is switched off for everyone there. A room with no owner hides a button when a rule on the server restricts it for someone. Kick and Claim are never hidden this way, since anyone in the room can press them. Hide can also go missing for a short while when the bot cannot read a room's access settings, which happens while an update is rolling out.

A room name shows ***, or a name I typed was turned down

Your server blocks some words with /blockedwords. One that ends up in a room name, a voice status or a join channel shows as ***, wherever it came from, even a game title or a display name. Typing one into /name, the Name button or /nick is turned down with "That has a word this server doesn't allow in room names. Try something else." (or "in a room's status"), and nothing is saved. The message never says which word, so ask a server admin if you cannot tell.

If you are the admin, /blockedwords shows the list. A plain word only matches a whole word, so bad leaves badge alone, while *bad* matches it inside any word, which is what catches ordinary words by accident. A change updates rooms straight away, though Discord lets a channel be renamed only twice in 10 minutes, so a room renamed recently can take a few minutes.

My hidden room is missing for someone

Hidden means hidden from the channel list. Administrators, the people already in the room, anyone the owner let in with /access trust or /access admit, and the moderator role from /setup, More settings, Room text channels can see it. Nobody else can, short of a permission override that names them on the room, and it has no join channel to knock on.

  • A moderator cannot see it. Having Manage Channels is not enough. Give them the moderator role from /setup, and existing hidden rooms catch up within a few minutes.
  • A bot stopped working in it. A bot that is already in the room keeps its access when the room is hidden. One brought in later needs the owner to run /access admit for it, because a bot cannot go on a saved list.
  • A friend cannot see it. The owner lets them in with /access trust for every room they make, or /access admit for this one. /unhide shows the room again and keeps it locked, and /public opens it to everyone.
  • It showed up again after someone edited its permissions. AVC puts the hide back within about five minutes, so use /unhide rather than editing the room by hand. A locked room is restored the same way, so use /public to open one.

Hidden rooms are still named in your /logging channel, like any other room.

AVC is paused on this server

The trial or subscription ended. No new rooms get made, and most commands reply with a reactivation link instead of acting. /setup, /logging, /ping and /invite keep working, so you can still see your plan and fix your settings while paused.

If this server shares a subscription with others, they all pause together, and whoever pays fixes it in one place.

Nothing is lost. Your creator channels, templates, aliases and settings are all still there, and reactivating switches everything back on exactly as it was. Rooms AVC already made still get tidied up when they empty, so a paused server does not fill with abandoned channels.

I subscribed and it is still paused

It should switch over within a minute or so of checkout. Give it that long, then run /setup to see what AVC thinks your plan is. If it still says paused, that is a real bug rather than a delay, and we would like to hear about it.

AVC does not reply, or is not in the member list

Both usually mean the same thing: AVC cannot see the channel you are in. Check View Channel in all three places Discord applies permissions, which are the server, the category, and the channel itself. Hiding a channel from @everyone hides it from bots too, unless their role is granted it back.

Permissions are still wrong

AVC's invite link has asked for the same permissions since 2018, so this is rare once the specific fixes above are ruled out. Re-inviting the bot reapplies that exact permission set to your server and often clears it up. It does not create a new install or touch your creator channels, templates or settings, all of which live in the database rather than the invite.

None of this helped

Check the status page for an ongoing incident first. If it is all green, the support server is where development actually happens and we are quick to answer. Bring your server id, what you ran or joined, and the exact message AVC gave you, and it is usually a one-reply fix.